After installation is complete, it is common for minor installation issues or settings on a remote control to become out of synchronization with component states. We therefore offer a 1 month free support subscription. You can email us or call us with any questions or issues you have with your setup. If after the 1 month of free support you decide you would like to continue this service, it is offered in yearly packages starting at $20 per month (depending upon the scope and number of rooms from the installation). Unlike other services or if you simply buy a TV, you won't be left alone and you won't have your TV manufacturer telling you it's the fault of your Blu-ray player.